Information We Collect
When you book a detail online, you give us:
- Your name and mobile number.
- The service address where the vehicle will be parked.
- Your vehicle, and the package, add ons, city and appointment time you choose.
- Any notes you add, such as a gate code or a stain you want looked at.
- Your email address, which Stripe's checkout page asks for so it can send your receipt.
Card details never touch this website. You enter them on Stripe's secure checkout page, they go straight to Stripe, and we never see or store your full card number.
If you call, text or email us, we keep that conversation and the details you share in it. When you visit the site, our hosting provider automatically receives basic technical information, such as your IP address, browser type and the pages requested, which is kept briefly in server logs for security and troubleshooting.
How We Use It
- To schedule your appointment, find your address and perform the detail.
- To send texts about your booking: a confirmation and reminders.
- To take your deposit and payments, and to send receipts.
- To answer your questions and handle changes, cancellations and refunds.
- To keep the business and tax records the law requires.
We do not use your information for advertising, and we do not sell it.
Text Messages
When you book, we text the mobile number you give us about that booking only: a confirmation and reminders. Message frequency varies by booking, and message and data rates may apply. Reply STOP to any text to opt out, or HELP for help.
We never sell your mobile number or your consent to receive texts, and we never share either with third parties or affiliates for marketing or promotional purposes. The only companies that handle them are the service providers listed below, and only so they can deliver the texts about your booking.
Who Handles Your Information
We use a few service providers to run the business. Each one processes information for us, for the purpose described, and not for its own marketing.
- Stripe processes deposits and card payments and emails your receipt. Card details are handled under Stripe's Privacy Policy.
- GoHighLevel runs our appointment calendar, keeps customer contact records and sends booking texts.
- Google Calendar syncs with that calendar, so your appointment time, package, name and address appear on the owner's schedule.
- Vercel hosts this website and runs the booking system behind it.
- Google Fonts supplies the typefaces on this site. When a page loads, your browser requests the fonts from Google, which receives your IP address and browser details.
We may also disclose information when the law requires it, or to protect our rights, our customers or the public.
How Long We Keep It
Booking and payment records are kept for as long as we need them to provide the service and to meet tax and accounting requirements. Other details, such as notes and text conversations, are kept only while they are useful for serving you. You can ask us to delete your information at any time, as described below.
We protect your information with secure connections (HTTPS) on every page, by leaving card processing to Stripe, and by limiting access to booking records to the owner. No system is perfectly secure, but we take reasonable care.
Cookies and Browser Storage
This website sets no advertising or analytics cookies and uses no tracking pixels. It uses your browser's own storage for two small things:
- To remember a checkout you started, so the time we held for you is released if you back out of the payment page. This is cleared when you close the tab.
- To remember that you dismissed the cookie notice.
Neither is shared with anyone. Stripe's checkout page runs on Stripe's own website and sets its own cookies to process your payment and prevent fraud, as described in Stripe's Cookie Policy.
Do Not Track. We do not track you across other websites, and we do not allow other companies to collect information about your activity on this site over time for that purpose. The site works the same way whether or not your browser sends a Do Not Track signal.
Your California Privacy Rights
If you live in California, you can ask us:
- To Know what personal information we have about you and how we use it.
- To Delete your personal information. We may need to keep payment records the law requires us to hold.
- To Correct information that is wrong.
We do not sell or share personal information as California law defines those terms, and we do not disclose it to third parties for their direct marketing. We will never treat you differently for using any of these rights.
To make a request, call or email us using the details below. We will confirm it is you by matching details from your booking, and we will respond within 45 days.
Children
Our services are for vehicle owners and drivers. This site is not meant for children under 13, and we do not knowingly collect information from them. If you believe a child has given us information, contact us and we will delete it.
Changes to This Policy
If we change this policy, we will post the new version on this page and update the date at the top. If a change affects how we use information we already have, we will explain it here before it takes effect.